Account Manager – Employee Benefits – Insurance Job

Job Description:

Primary service contact for assigned book of business. Develops a strong working relationship with primary contact for client and demonstrates “ownership” of accounts by responding to client requests for service assistance on the same working day that the request is made for urgent issues or within 24 hours for routine service issues. Acts as a liaison between client and carrier.

Location: San Francisco, Los Angeles and other locations in California

Duties

• Responsible for routine service which includes the preparation of: monthly, experience reporting, standard mid-year analysis, development and execution of service schedule, standard annual management report.
• Meet with clients alone or in conjunction with Account Executive (AE) or Unit Manager according to standardized client meeting schedule and as needed.
• Coordinate client mid-year/renewals by the following:
  • Ensure complete execution of mid-year/renewal checklist.
  • Prepare renewal report for AE/Unit Manager review.
  • Preparation of employee communication materials as needed.
  • Schedule and conduct employee meetings when necessary.
• Conduct all marketing efforts as assigned by unit, which includes:
  • Ensure complete execution of marketing checklist.
  • Development of Request for Proposal (RFP).
  • Coordinate vendor responses and follow-up.
  • Analysis and comparison of proposals.
  • Preparation of client report with recommendation for AE/Unit Manager review.
  • Coordinate preparation and delivery of employee communication materials utilizing carrier and client information.
  • Schedule and participate in enrollment meetings.
• Review of all agreements and/or documents (employee booklets, carrier contracts, etc.).
• Review annual commission/fee reconciliation and prepare reporting for AE/Unit Manager.
• Practice proactive follow-up on all outstanding issues by communicating status of each to the AE/Unit Manager.

Requirements

• Minimum of a Bachelor’s Degree in a business related field, or equivalent experience in the insurance industry.
• At least three years experience in the insurance industry, specifically in employee welfare benefits, or one to two years in Account Administrator role.
• Strong customer service skills with the ability to develop sound relationships with multiple clients.
• Ability to interact with vendors effectively.
• Excellent computer skills including word processing and spreadsheet expertise.
• Excellent organizational and communication skills.
• A firm working knowledge of welfare benefit with a basic understanding of risk and insurance concepts.
• Good working knowledge of differing financial arrangements and products available to clients (i.e., fully insured, minimum premium, ASO).
• Basic working knowledge of federal and state legislations and legal issues related to the insurance industry.